Frequently Asked Questions

What is "telehealth"?

Telehealth is healthcare provided at a distance by electronic means. Telehealth uses your smart phone, tablet or computer to talk to your healthcare provider by text or video.


What equipment do I need to use telehealth?

You will need a computer, smart phone, or tablet. If your computer doesn’t have a built-in microphone or webcam, you’ll need to get those. You also need a decent internet connection that allows you to stream video. Most connections are adequate.


I'm not very tech-savvy. Is telehealth right for me?

Yes! Not every illness or injury is suitable for distance care, but where telehealth is appropriate, technical expertise is not necessary. Set up is simple, and if you need help we are happy to assist you with any part of the process.


What should I do if I have a technical issue?

Contact us! We are happy to assist you and can usually resolve most issues quickly. If we need more detailed assistance we have a team of tech savvy folks that will help us help you.


What conditions can I get treated for via telehealth?

Telehealth is currently being used to treat many conditions across many different specialties. Since First Choice Telehealth connects you directly to your preferred provider they can make the decision of when telehealth will be a viable option. When in doubt start with a simple text through your telehealth account and to see what your provider thinks.


Are there monthly fees?

NO! While most companies charge patients monthly fees, First Choice Telehealth never charges patients monthly fees. You pay only if and when you use the service so there is no cost for becoming a member.


Is there a long term contract?

NO! You can cancel your account at anytime without lengthy notification times or cancellation fees.


How do I sign-up?

You can sign up here. With First Choice Telehealth you won’t have to fill out a lot of medical history because we use only your existing providers and they already have that information. Just create an account and indicate your provider. If you need assistance or have any questions just contact us.


WHEN CAN I SCHEDULE A MESSAGE OR VIDEO VISIT?

Each provider sets their own availability. You can easily see the available options when requesting an appointment online. Many providers offer a “virtual waiting room” with a “time window” meaning that sometime within the hours provided they will contact you through the system. You simply request an appointment and you will receive a confirmation. Then when the time window starts, log in to the virtual waiting room and your provider will fit you in between his regular appointments when he can. This way you can wait in the comfort of your own home, or even at work or on the go.


When and where can I use telehealth?

We recommend that you find a quiet, private space, where you will not be overheard or observed.


Will my insurance cover the visit?

Telehealth is being covered by more and more insurance companies as they adjust to the new approach. We cannot tell you what will and what will not be covered in this fast changing sector but your provider’s office can let you know or you can inquire with your insurance company before using the service. In many cases services not covered are provided at fees that are comparable to the copays you would have paid if you had actually gone into the office.


What does it cost?

There are no monthly fees for patients. Providers set their own rates and they vary from one provider to the next. See your provider’s profile page for more information. Some providers’ fees for text messages start as low as 5$ and video visits as low as 15$ depending upon the time required.


How do I pay?

When you set up your account you will provide a debit or credit card account. We keep your account information encrypted along with all of your clinical data. You can update your payment information or close your account at any time.


 

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Need more information?

For a more detailed picture of how telehealth works please read our Patient Examples.